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Reader questions and feedback by Ron Kurtus - Succeed in eCommerce: Running an Online or Internet Business. Key words: business, web, online, buying, selling, customers, clients, product, service, payments, School for Champions Copyright © Restrictions
Feedback Comments on eCommerce
by Ron Kurtus
A total of 23 comments and questions have been sent in. They are listed according to date.
List of most recent 10 letters
Selling food online - Kuwait
How can one get involved in e-commerce? - USA
Customer complaints - Thailand
Why choose e-commerce over traditional commerce? - Ghana
I want more questions - India
Selling wooden crafted products at global level - India
How does an online business make money? - Uganda
Wantts tests on e-commerce - Sudan
Advantages and disadvantages to the seller - Trinidad
Selling food online
Topic: General
Question
April 13, 2013
Hi, Good day.
I want to sell food stuffs via online. Pls give some critical tips to facilitate this in our local market. People use smartphones here being a affluent society.
Thanks in advance.
MuBARAK - Kuwait
23616
Answer
You need to set up a website where you list the foods available and their prices, as well as any delivery charge. One example that delivers food in Kuwait is IEatOnline.
Customers can phone you, send text messages, or email requests. They should also be able to pay via their smartphone.
The big thing is advertising. You need to let people in your local area know your website address, as well as your telephone number. Advertise your service and web address, and hopefully you will soon start to get customers.
Best wishes for success in your business.
How can one get involved in e-commerce?
Topic: General
Question
January 24, 2013
Pls, how can one get involved in this ecommerce business?
- USA
23147
Answer
Any time you buy or sell over the Internet, you are involved in e-commerce. You probably want to sell things through websites, as your own e-commerce business.
Some people use eBay to sell goods. Others create a website and offer goods to customers. Payment can be done through PayPal or similar payment companies.
Customer complaints
Topic: Resources
Question
July 3, 2012
customer to complained cas hier service wellcom
preeyaporn - Thailand
22753
Answer
See Dealing with Customer Complaints for information about that subject.
Why choose e-commerce over traditional commerce?
Topic: Basics
Question
March 5, 2012
Describing the elements of e-commerce, why would you choose it over traditional commerce in setting up a business?
Sibawei - Ghana
22484
Answer
If you have a business where customers can order over the Internet or you can deal with suppliers online, e-commerce is the best bet. However, many businesses combine both traditional commerce and e-commerce to take full advantage of each.
I want more questions
Topic: Business Models
Question
January 28, 2012
how i get more question?
sawunat - India
22389
Answer
Thank you for your interest. We will be expanding this area and the questions in the near future.
Selling wooden crafted products at global level
Topic: Naming Web Business
Question
January 23, 2010
Respected Sir,
i am going to start an e-commerce portal to sell wooden handy crafted products in global level.
i am confused in fixing a good name for the business.
i read your article and got some very good ideas.
please suggest me some good names.
sandeep - India
19102
Answer
Typically, global customers will use a search engine, such as Google, to find products they want. They seldom search for a specific business, unless it is well-known.
Your business name could be "Handy Wooden Crafted Products" or something descriptive like that. A website name could be "www.handywoodenproducts.com" or "www.handy-wooden-products.com". Those are memorable names.
What is more important is that you have a web page for each of your major products, with the title of the page the name of the product.
Consider what your customers ask for when they want to buy from you. Do you have some common names for your products that people would use in a search? For example, if you were selling "mahogany serving plates", that expression must be the title of a page in your site.
I hope these ideas help. Best wishes in your new enterprise.
How does an online business make money?
Topic: Basics
Question
December 1, 2009
How do online business make money?
Damalie - Uganda
18763
Answer
The business should have products available for sale that can be readily mailed or shipped to buyers in different areas. When a person comes to the business website and sees a product that he would like to buy, he can click on a link that will allow him to purchase the product via credit card. Once the credit card transaction is authorized, the business will ship the product to the buyer.
Many businesses use a credit card service that authorizes the payment and transfers it to the business bank account. Some businesses do this themselves through special software. If you businesses allow cash payments to be mailed to them, if the person does not have a credit card.
Instead of shipping the product themselves, some businesses hire a service to do the packaging and shipping for them.
The advantage of an online business is that much of it can be automatic and done 24 hours a day.
Wantts tests on e-commerce
Topic: Basics
Question
May 1, 2008
Please would you providing me with some Quiz(s) that related to e-commerce (types, applications, ....)
Babiker - Sudan
15843
Answer
We will be having extensive tests and quizzes on the subject in the near future.
Advantages and disadvantages to the seller
Topic: Basics
Question
March 27, 2008
Could you elaborate on the advantages and disadvantages to the seller
Charmaine - Trinidad
15605
Answer
A major advantage to the e-commerce seller is that business can be done 24 hours a day with no personal contact necessary. The major disadvantage is that the product must be shipped and that some customers may not have valid credit cards.
Comparing web business with store business
Topic: Measure Business
Question
January 27, 2008
How would i go about measuring the performance of my internet business against the performance of my storefront business?
Margie - USA
15221
Answer
The main measurement is amount of income you get from each business. But note that each business helps the other. People may go to your website to check what you have to offer and then see that you have a local store. So they go into your store to make a purchase. Likewise, people may see your web address on your business card or advertisements for your storefront business and prefer to go to the website to make a purchase.
A good way to check the effectiveness of your website as a advertiser for your store is to offer a "special" online and then see how many ask for this special when they come into your store.
Be sure you let people know about your web address and include your business address on your website, so that they help each other.
Summary
Hopefully, this reader feedback has helped provide information about eCommerce issues.
Make some money
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