SfC Home > Business > eCommerce >
Mini-Quiz of eCommerce Customer Service by Ron Kurtus - Succeed in eCommerce: Running an Online or Internet Business. Key words: e-commerce, satisfy customer, TQM, Total Quality Management, referral business, word-of-mouth advertising, thank you note, help desk, increased profits, School for Champions. Copyright © Restrictions
Mini-Quiz: eCommerce Customer Service
by Ron Kurtus (21 July 2007)
Take this Mini-Quiz to check your understanding of the lesson material.
If you got all three correct, you are on your way to becoming a Champion in eCommerce. If you had problems, you had better look over the material again.
Don't take people for granted
Resources and references
Websites
Books
Top-rated books about Online Business
Top-rated books about eCommerce
What do you think?
Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.
Share link
Click on a button to send an email, Facebook message, Tweet, or other message to share the link for this page:
Students and researchers
The Web address of this page is:
www.school-for-champions.com/ecommerce/mini-quiz_customer_service.htm
Please include it as a link on your website or as a reference in your report, document, or thesis.
Where are you now?
Mini-Quiz: eCommerce Customer Service