Sample section of rationale ISO 9000 Quality Policy Manual. Also refer to business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual - Sec. 4.10
by Ron Kurtus (14 March 2001)
The following material is section 4.10 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.10 Inspection and Testing
In our company, we receive parts and supplies, integrate them into our product, and then ship finished product to our customer. It is important that all parts and supplies we receive meet specification, in order that we get our money's worth from them. It is also important that our product meets specification, in order to satisfy our customers.
Rationale
Thus, we believe it is important for us to properly inspect and test parts and supplies received, inspect and test our product in process, and inspect and test our product before delivery to verify they meet specification. This is to avoid the risk of using out-of-specification parts and supplies and delivering out-of-specification product.
We believe that effective inspection and testing will result in reduced costs due to eliminating wasted effort and material. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
Policy
Thus, it is the policy of this company to adhere to the ISO 9001 section 4.10 standard on Inspection and Testing, as follows.
4.10.1 Receiving Inspection and Testing
To avoid using out-of-specification parts and supplies, it is our policy to ensure that incoming product is not used or processed (except in the circumstances described in 4.10.1.2) until it has been inspected or otherwise verified as conforming to specified requirements.
It is also our policy to verify those parts and supplies have been inspected in accordance with the quality plan or documented Procedure 4.10.
Where incoming product is released for urgent production purposes, it is our policy to positively identify and record the product (see section 4.16) in order to permit immediate recall and replacement in the event of nonconformance to specified requirements.
NOTE: In determining the amount and nature of receiving inspection, consideration should be given to the control exercised at source and documented evidence of quality conformance provided.
4.10.2 In-Process Inspection and Testing
It is our policy to:
- Inspect, test, and identify product as required by the quality plan or documented procedures
- Establish product conformance to specified requirements by use of process monitoring and control methods
- Hold product until the required inspection and tests have been completed or necessary reports have been received and verified except when product is released under positive recall procedures (see 4.10.1). Release under positive recall procedures shall not preclude the activities outlined in 4.10.2 a)
- Identify nonconforming product
4.10.3 Final Inspection and Testing
To assure that final inspection and testing be done properly, it is our policy to always require that:
- All specified inspection and tests, including those specified either on receipt of product or in-process, have been carried out
- The data meets specified requirements within our quality plan or documented procedures for final inspection and testing
To complete the evidence of conformance of the finished product to the specified requirements, it is our policy to always carry out all final inspection and testing in accordance with the quality plan or documented procedures.
To avoid delivery of nonconforming product, it is our policy to always assure that no product is dispatched until all the activities specified in the quality plan or documented procedures have been satisfactorily completed and the associated data and documentation is available and authorized.
4.10.4 Inspection and Test Records
To avoid questions about the validity of our inspection and test, it is our policy to always keep and maintain records that give evidence that the product has passed inspection and/or test with the defined acceptance criteria (see section 4.16).
Resources
The following are some resources on this topic.
Websites
ISO Online - International Organization for Standardization website
ISO 9000 References and Resources
Books
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Sample Quality Manual: 4.10 Inspection and Testing