Results of all TQM Survey Questions

Does your company follow Total Quality principles? Yes: 67 (63%) No: 39 (36%) Total: 106
Does your company seek customer satisfaction? Yes: 57 (79%) No: 15 (20%) Total: 72
Do you ask what your customers expect? Yes: 56 (75%) No: 18 (24%) Total: 74
Should a company help their suppliers? Yes: 1170 (95%) No: 57 (4%) Total: 1227
Do quality products result in higher profits? Yes: 83 (83%) No: 17 (17%) Total: 100
Is Total Quality in business outdated? Yes: 22 (27%) No: 59 (72%) Total: 81
Does your management support quality improvement? Yes: 46 (68%) No: 21 (31%) Total: 67
Would you pay more for a quality product? Yes: 86 (90%) No: 9 (9%) Total: 95
Have you ever bought an unreliable product? Yes: 54 (79%) No: 14 (20%) Total: 68
Does extra service result in repeat business? Yes: 80 (58%) No: 57 (41%) Total: 137
Should workers have a say in how a company is run? Yes: 202 (66%) No: 100 (33%) Total: 302

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