Quality Improvement Resources
by Ron Kurtus (revised 25 May 2005)
The following are resources on quality improvement and Total Quality Management (TQM):
These are some Web sites with information on aspects of TQM. (If you know of other resources, let me know.)
TQM, Organizational Change and Development - paper by Thomas Packard.
Baldridge National Quality Program - Awards for improved quality and competitiveness
TQM and ISO 9000 Web Resources - Collection of links on the subjects
American Society for Quality - Good resource to find quality-related information
Goal/QPC - Educational institution aimed at improving communities and organizations
Most books on TQM are several years old. The following books can be purchased from Amazon.com or your bookstore. Some are available as used books.
The 5 Pillars of TQM: How to Make Total Quality Management Work for You by Bill Creech, Plume (1995) $19.95 - Approach used in the Air Force's Tactical Air Command
TQM: Text with Cases by John Oakland, Butterworth-Heinemann (2003) $54.95 - Includes case studies to support points, plus material on Six Sigma, Balanced Scorecard, and ISO 9000-2000
Industrial Asset Management and Equipment Reliability Toolkit by Mike Sondalini, (2004) $19.95 - Gives details on the asset management methods, systems and practices to use that deliver high plant availability, outstanding equipment reliability and safer workplaces
Read and learn
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