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Quality Improvement Resources

by Ron Kurtus (revised 25 May 2005)

The following are resources on quality improvement and Total Quality Management (TQM):



Websites

These are some Web sites with information on aspects of TQM. (If you know of other resources, let me know.)

TQM, Organizational Change and Development - paper by Thomas Packard.

Baldridge National Quality Program - Awards for improved quality and competitiveness

TQM and ISO 9000 Web Resources - Collection of links on the subjects

Organizations

American Society for Quality - Good resource to find quality-related information

Goal/QPC - Educational institution aimed at improving communities and organizations

Books

Top-rated books on Total Quality

Top-rated books on Business Quality

Top-rated books on Six Sigma

Top-rated books on ISO 9000

Most books on TQM are several years old. The following books can be purchased from Amazon.com or your bookstore. Some are available as used books.

The 5 Pillars of TQM: How to Make Total Quality Management Work for You by Bill Creech, Plume (1995) $19.95 - Approach used in the Air Force's Tactical Air Command

TQM: Text with Cases by John Oakland, Butterworth-Heinemann (2003) $54.95 - Includes case studies to support points, plus material on Six Sigma, Balanced Scorecard, and ISO 9000-2000

Industrial Asset Management and Equipment Reliability Toolkit by Mike Sondalini, (2004) $19.95 - Gives details on the asset management methods, systems and practices to use that deliver high plant availability, outstanding equipment reliability and safer workplaces

Miscellaneous


Read and learn


Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.


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