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Explanation of TQM in U.S. Air Force Systems Command (AFSC) - Improve Your Business with Total Quality Management (TQM). Also refer to Department of Defense, DoD, implementing, quality control, customer, supplier partnerships, production, military, Ron Kurtus, School for Champions. Copyright © Restrictions
TQM in U.S. Air Force Systems Command (AFSC)
by Ron Kurtus (26 May 2008)
The United States Air Force Systems Command (AFSC) organization implemented Total Quality Management (TQM) in 1989 in response to a directive from the Department of Defense (DoD) to improve quality and reduce costs. A presentation was made to Air Force personnel, outlining the AFSC's concepts on implementing TQM. Although done years ago, the presentation still provides a good outline for implementing TQM in your organization.
Questions you may have include:
- What is the AFSC's definition of TQM?
- Why did they want to implement TQM?
- What outcomes did they seek?
This lesson will answer those questions. There is a mini-quiz near the end of the lesson.
Presentation
Total Quality Management in the Air Force Systems Command (PDF 462 KB file size)
Summary
The AFSC organization implemented TQM in response to a directive from the U.S. Department of Defense to improve quality and reduce costs. A presentation outlined the AFSC's concepts on implementing TQM. Although done in 1989, the presentation still provides a good outline for implementing TQM in your organization.
Use other's experience to move ahead
Resources
The following are some resources on this topic.
Websites
Books
Top-rated
books on Total Quality
Top-rated
books on Business Quality
Mini-quiz to check your understanding
If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.
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Total Quality Management (TQM) topics
TQM in U.S. Air Force Systems Command (AFSC)