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TQM in U.S. Air Force Systems Command (AFSC)

by Ron Kurtus (26 May 2008)

The United States Air Force Systems Command (AFSC) organization implemented Total Quality Management (TQM) in 1989 in response to a directive from the Department of Defense (DoD) to improve quality and reduce costs.

A presentation was made to Air Force personnel, outlining the AFSC's concepts on implementing TQM. Although done years ago, the presentation still provides a good outline for implementing TQM in your organization.

Questions you may have include:

This lesson will answer those questions.



Presentation

Total Quality Management in the Air Force Systems Command (PDF 462 KB file size)

Summary

The AFSC organization implemented TQM in response to a directive from the U.S. Department of Defense to improve quality and reduce costs. A presentation outlined the AFSC's concepts on implementing TQM. Although done in 1989, the presentation still provides a good outline for implementing TQM in your organization.


Use other's experience to move ahead


Resources and references

Ron Kurtus' Credentials

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Books

Top-rated books on Total Quality

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TQM in U.S. Air Force Systems Command (AFSC)




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