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U.S. Air Force Space Systems Division Total Quality Booklet

by Ron Kurtus (27 May 2008)

The United States Air Force Space Systems Division (SSD) is located at the Los Angeles AFB. In 1991, SSD management released their Total Quality Booklet, outlining their plans for implementing TQM within their various program offices.

As with some companies in industry have done, SSD modified some expressions to give their program a degree of uniqueness. For example, they changed TQM to Total Quality Leadership (TQL). Although done years ago, the booklet still provides a good outline for implementing TQM in your organization.

Questions you may have include:

This lesson will answer those questions.



Booklet

U.S. Air Force Space Systems Division Total Quality Booklet (PDF 105 KB file size)

Summary

The United States Air Force Space Systems Division (SSD) released their Total Quality Booklet, outlining their plans for implementing TQM within their various program offices in 1991. Although done years ago, the booklet still provides a good outline for implementing TQM in your organization.


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Resources and references

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