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Overview of eBusiness
by Ron Kurtus (revised 20 November 2011)
eBusiness (or e-business) is an electronic subset of standard business practices. Applications e-business include using both the Internet company Intranet for internal business operations, as well as enterprise communication and collaboration. Also, a major application is using the Internet for e-commerce. Many companies are increasingly moving over to e-business techniques.
Questions you may have include:
- How are business operations done in e-business?
- What type of communication and collaboration is performed?
- How is e-commerce used?
This lesson will answer those questions.
Business operations
Internal business operations be done using the Internet or company intranet. An intranet is a private computer network—similar to the Internet—used to securely share an organization's information with its employees.
Business operation areas such as human resources, enterprise resource planning, document management and customer relationship management (CRM) can be effectively performed by electronic means.
Communication and collaboration
Communication through the Internet or company intranet is fairly common in most businesses. This includes e-mail, voicemail and even VoIP, which is voice communication over the Internet.
Web conferencing, content management (CMS) and business process management combine communication and collaboration by electronic means.
eCommerce
The e-commerce portion of e-business can involve selling directly to customers over the Internet or the company website, as well as business-to-business electronic commerce (B2B).
Supply chain management (SCM) and online marketing are included as parts of the e-commerce process.
Summary
eBusiness is an electronic subset of standard business practices. It consists of using both the Internet company Intranet for internal business operations and enterprise communication and collaboration, as well as e-commerce.
Use the best tools to improve your business
Resources and references
The following are resources on this subject:
Websites
Books
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ebusiness_overview.htm
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Overview of eBusiness