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Mini-Quiz: Improve Your Listening Ability

by Dr. Stephen D. Boyd, Ph.D., CSP

Take this Mini-Quiz to check your understanding of the lesson material.

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1. Why bother repeating the person's name?

It gets you to listen instead of immediately talking

So the person will know who you are talking to

It will distract the person and keep him off guard

2. Why pause before picking up the phone?

To make the person think you are real busy

To see if it is a telemarketer

To prepare yourself to listen

3. What should you do if your attention drifts off in a conversation?

Tell the person to get to the point

Admit you were having problems listening

Just say, "Yes, yes. I know all that stuff."

If you got all three correct, you are on your way to becoming a Champion in Communications. If you had problems, you had better look over the material again.

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Everyone likes to be listened to

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Resources and references

The following are resources on this subject.

Author

Stephen D. Boyd, Ph.D., CSP, is a professor of speech communication at Northern Kentucky University in Highland Heights, Kentucky. See additional articles and resources at http://www.sboyd.com. He can be reached at 800-727-6520 or at info@sboyd.com

Websites

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Communication Resources

Books

(Notice: The School for Champions may earn commissions from book purchases)

Top-rated books on Interpersonal Communication

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Communication topics

Mini-Quiz: Improve Your Listening Ability

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Communication topics

Basics

• Basics of Communication

Animals

• Communication Among Animals
• Dogs versus Chimps

Humans

• Improve Your Listening Ability
• Reading Eye Movement

Also see

• Communication Survey Results
• Using Your Senses
• Understanding Behavior
• Public Speaking
• Succeed in Sales

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