List of Topics

SfC Home > Business > eCommerce >

Mini-Quiz: eCommerce Customer Service

by Ron Kurtus (21 July 2007)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What is the ideal way to provide assistance in sales in e-commerce?

Having a store where the people can go to make their purchases

Having good, clear instructions on how to proceed

Have sales representative by their phones 24/7

2. What good is sending a note thanking the customer for buying from you?

It creates a friendly feeling, even if they know it is a form letter

It allows you to put some spyware on their computer when they open the email

It is a tradition going back to our founding fathers

3. What is the best way to eliminate the help desk?

Have the help desk in another country with foreign-sounding workers

Charge a large amount of money for the assistance

Have a product and instructions that will not require assistance

If you got all three correct, you are on your way to becoming a Champion in eCommerce. If you had problems, you had better look over the material again.

Don't take people for granted

Resources and references

Ron Kurtus' Credentials


eCommerce Resources


(Notice: The School for Champions may earn commissions from book purchases)

Top-rated books about Online Business

Top-rated books about eCommerce

Share this page

Click on a button to bookmark or share this page through Twitter, Facebook, email, or other services:


Students and researchers

The Web address of this page is:

Please include it as a link on your website or as a reference in your report, document, or thesis.

Copyright © Restrictions

Where are you now?

School for Champions

eCommerce topics

Mini-Quiz: eCommerce Customer Service

eCommerce topics



Advertising programs

Google AdSense

Amazon Associates

Case studies

Also see

Let's make the world a better place

Be the best that you can be.

Use your knowledge and skills to help others succeed.

Don't be wasteful; protect our environment.

You CAN influence the world.

Live Your Life as a Champion:

Take care of your health

Seek knowledge and gain skills

Do excellent work

Be valuable to others

Have utmost character

Be a Champion!

The School for Champions helps you become the type of person who can be called a Champion.