Mini-Quiz: Measuring Your Business

1. Why should service or repair be included in your broad costs?

   To justify an increase in priceSorry, not correct. Try another button. They have nothing to do with costsGood try, but not right. Select another answer. They add to cost of making and selling the productThat is correct. You seem like Business Champion.

2. Why is it difficult to measure customer satisfaction?

   Because it often must be done as a surveyCorrect. You sure know about business. Because most customers are angry at usSorry, not correct. Try another button. Because it is such a waste of timeOops! Wrong answer. Re-read the question and try again.

3. Why measure supplier performance?

   To try to control their businessGood try, but not right. Select another answer. It is not necessaryOops! Wrong answer. Re-read the question and try again. It reflects on your total costThat is correct. You seem like Business Champion.

Pick an answer to see instant feedback. Re-read the lesson if you miss one.