Mini-Quiz: Using TQM for a Competitive Advantage in Business

1. What is a good way to get an advantage by reducing costs?

   Eliminating many workers dramatically can reduce payroll expensesGood try, but not right. Select another answer. Using a good accountant who can make costs seem lowSorry, not correct. Try another button. Improving work processes can result in lower costs than your competitorsThat is correct. You know how to get a competitive advantage.

2. Why should you help your suppliers provide you with quality goods?

   It is in your best interest and will give you a competitive advantageCorrect. You are a winner. You want them dependent on you, so they won't deal with your competitionOops! Wrong answer. Re-read the question and try again. You shouldn't, because that is their jobSorry, not correct. Try another button.

3. What is the best way to satisfy a corporate customer?

   Exceed their expectationsThat is correct. You know how to get a competitive advantage. Give kick-backs to corporate executivesGood try, but not right. Select another answer. They are never satisfiedOops! Wrong answer. Re-read the question and try again.

Pick an answer to see instant feedback. Re-read the lesson if you miss one.