Mini-Quiz: eCommerce Customer Service

1. What is the ideal way to provide assistance in sales in e-commerce?

   Having a store where the people can go to make their purchasesGood try, but not right. Select another answer. Having good, clear instructions on how to proceedThat is correct. You know your e-commerce. Have sales representative by their phones 24/7Sorry, not correct. Try another button.

2. What good is sending a note thanking the customer for buying from you?

   It creates a friendly feeling, even if they know it is a form letterCorrect. You are improving! It allows you to put some spyware on their computer when they open the emailOops! Wrong answer. Re-read the question and try again. It is a tradition going back to our founding fathersSorry, not correct. Try another button.

3. What is the best way to eliminate the help desk?

   Have the help desk in another country with foreign-sounding workersGood try, but not right. Select another answer. Charge a large amount of money for the assistanceSorry, not correct. Try another button. Have a product and instructions that will not require assistanceThat is correct. You know your e-commerce.

Pick an answer to see instant feedback. Re-read the lesson if you miss one.