Mini-Quiz: Comparing ISO 9000 and TQM

1. Why should you use ISO 9000 first?

   It helps to organize your business and record-keepingThat is correct. You are becoming a business Champion. It is less expensive than TQM for a beginning businessSorry, not correct. Try another button. Because TQM is obsoleteGood try, but not right. Select another answer.

2. Why is customer satisfaction important?

   It cuts down time customers spend in the showroomSorry, not correct. Try another button. It results in repeat and new businessCorrect. You are doing well. It is clever advertisingOops! Wrong answer. Re-read the question and try again.

3. Why would a company misuse ISO 9000 or TQM?

   It is more profitable to cut corners than to jump through hoopsOops! Wrong answer. Re-read the question and try again. Anything that gives a profit is acceptableGood try, but not right. Select another answer. Their philosophy of business does not consider long-term resultsThat is correct. You are becoming a business Champion.

Pick an answer to see instant feedback. Re-read the lesson if you miss one.