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Feedback Q&A on ISO 9000

by Ron Kurtus

Readers have sent in a total of 104 comments and questions on ISO 9000 issues. They are listed according to date.

You can read them to further your understanding of the subject.

List of most recent 10 letters




Manual Sample Avoiding non-conforming materials or goods USA
Compliance vs Certification Send names of companies not ISO certified Pakistan
Reasons for ISO 9000 Reasons for ISO registration Kenya
Manual Sample How long to reply to a non-conforming report? USA
Resources ISO resource USA
Simple Plan ISO 22000 - Food safety standards Uganda
General Wants to hire student in TQM or ISO 9000 USA
Manual Sample Want inspection training Nigeria
General Top ISO 9000 companies in Pakistan Pakistan
Documents Needed Difference between ISO and Operations Manual? Malaysia

Next 10

Avoiding non-conforming materials or goods

Topic: Manual Sample


July 30, 2015

How is the inadvertent use, installation or processing of non-conforming materials/goods avoided?

Rahul - USA



By setting a policy concerning non-conforming materials and enforcing it through inspections, you can avoid the product.

See: Sec. 4.13 Control of Nonconforming Product and related sections for more information.

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Send names of companies not ISO certified

Topic: Compliance vs Certification


May 4, 2015

kindly send me the names of those pharmaceutical companies which are not ISO certified.

hina - Pakistan



It is almost impossible to list pharmaceutical companies which are not ISO certified, since there is not good data on them. Some pharmaceutical companies in Pakistan with certification include Alina, Hilton Pharma, and Merck.

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Reasons for ISO registration

Topic: Reasons for ISO 9000


November 10, 2014

for what reason a company seek ISO registration

duke - Kenya



One reason for a company to seek ISO 9000 registration is because their industrial customers require it. Registration can also give a company a competitive advantage over those that are not registered.

But also, following ISO 9000 standards will help a company operate more effectively and efficiently. resulting is greater profits.

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How long to reply to a non-conforming report?

Topic: Manual Sample


August 18, 2014

Their was an old statment on how long you could let a non-conforming report lay prior to a response what is it. My thinking was three days prior to a response?




Ideally, the response to a non-conforming report should be immediately. Unless the response would have to be checked over by management, there really is no reason to procrastinate on a matter.

Of course, this also can be defined by company policy.

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ISO resource

Topic: Resources


October 21, 2013

I's like to suggest MasterControl QMS Software as an ISO 9000 resource.

Carter - USA



I added your site to ISO 9000 References and Resources.

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ISO 22000 - Food safety standards

Topic: Simple Plan


October 4, 2013

I have read through your article and i must say its very interesting as it has opened my mind to starting ISO certification. However, i have a question:does the same plan apply for ISO 22000 certification as well?
Secondly, does the "registrar" apply to the auditor from the certification company? ie the company which will eventually certify you for the ISO standard?
I will appreciate your feedback.




While ISO 9000 concerns production procedures, ISO 22000 consists of standards for food safety. It is based on ISO 9000 and is an is an industrial-specific risk management system.

Communication along the food chain is essential to ensure that all relevant food safety hazards are identified and adequately controlled at each step within the food chain.

In 2004, the European Office of Crafts, Trades and Small and Medium-sized Enterprises for Standardisation felt that the standard is only suitable for large sized companies. They felt that small food businesses would not be able to seek such a high standard due to the lack of resources to pursue the certification.

In other words, you might be able to comply without being certified. But much depends on the requirements of your business customers.

See ISO 22000 - Food safety management for more information on the subject,concerning official certification.

Best wishes with your efforts.

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Wants to hire student in TQM or ISO 9000

Topic: General


April 29, 2013

Hi, I'm looking for a student that wants hands on experience in starting a Total Quality Management program at my company. Internship? Part time? Full time?

Please contact me if you have anyone who would like to learn from someone who has done it, but wants to learn and then lead a TQM or ISO program in manufacturing

Mike - USA



The best bet is to check the Business areas in your local colleges. Also, most school have placement services for internships and graduates.

I'll post your letter and let you know if anyone contacts me.

Best wishes in establishing your programs.

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Want inspection training

Topic: Manual Sample


January 8, 2013

how does somebody get to known about your inspection training and where does it take please thanks.

Stephen - Nigeria



We do not provide training. Although you are free to study our lessons to gain more knowledge on the subject.

There are a number of ISO 9000 and Quality Assurance companies and schools that provide training. A good place to start is the Standards Organisation of Nigeria.

I hope that helps you to get the training you want.

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Top ISO 9000 companies in Pakistan

Topic: General


September 22, 2012

list down the top 10 companies of Pakistan of ISO 9000

mohadisa - Pakistan



It is difficult to determine the top companies, because it depends on what criteria you use.

See certified ISO 9000 companies in Pakistan for a list of companies.

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Difference between ISO and Operations Manual?

Topic: Documents Needed


November 23, 2011

1. What is the difference between ISO Manual and Operations Manual?
2. Should operating policies and procedures be documented in ISO Manual?
3. Can operating policies and procedures be documented partially in ISO Manual while the remaining appeared in Operations Manual? The problem is that both documentation may run into conflict.
4. In ISO audit, should reference be made to Standard Operating Procedures or strictly on ISO Manual?

Thank you.

Tim Fook - Malaysia



The ISO 9000 Manual is usually called the Quality Policy Manual, which states the company's philosophy toward quality and ISO 9000. It is usually very general.

The Operations Manual is also called the Procedures Manual, which defines how things are done in the various work areas.

A good resource is: ISO 9001:2008 Documentation Requirements.

I hope that helps.

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Next 10


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