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Mini-Quiz: Comparing ISO 9000 and TQM

by Ron Kurtus (revised 11 March 2001)

Take this Mini-Quiz to check your understanding of the lesson material.

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1. Why should you use ISO 9000 first?

It helps to organize your business and record-keeping

It is less expensive than TQM for a beginning business

Because TQM is obsolete

2. Why is customer satisfaction important?

It cuts down time customers spend in the showroom

It results in repeat and new business

It is clever advertising

3. Why would a company misuse ISO 9000 or TQM?

It is more profitable to cut corners than to jump through hoops

Anything that gives a profit is acceptable

Their philosophy of business does not consider long-term results

If you got all three correct, you are on your way to becoming a Champion in Improving your Business with ISO 9000. If you had problems, you had better look over the material again.

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Do quality work

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Resources and references

Ron Kurtus' Credentials

Websites

ISO Online - International Organization for Standardization website

ISO Standards Translated in Plain English - Extensive listing

ISO 9000 Certification Information - Good listing of ISO 9000 resources

ISO 9000 References and Resources

Books

Top-rated books on ISO 9000

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Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.

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Where are you now?

School for Champions

ISO 9000 topics

Mini-Quiz: Comparing ISO 9000 and TQM

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ISO 9000 topics

• Explanation of ISO 9000

Improving business

• ISO 9000 Compliance versus Certification
• Documents Needed for ISO 9000
• Rationale Approach to Quality Policy Manual
• Records Required by ISO 9001
• Internal ISO 9000 Audits
• Comparing ISO 9000 and TQM

Gaining ISO 9000 certification

• Reasons to Seek ISO 9000 Certification
• Simple Plan for Registration
• Steps to Achieve Registration

Sample quality manual

• Sample Quality Policy Manual
• Table of Contents
• 0.0 Introduction
• 1.0 Scope
• 2.0 References
• 3.0 Definitions
• 4.0 Quality System Requirements
• 4.1 Management Responsibility
• 4.2 Quality System
• 4.3 Contract Review
• 4.4 Design Control
• 4.5 Document Control
• 4.6 Purchasing
• 4.7 Purchaser Supplied Product
• 4.8 Product Identification and Traceability
• 4.9 Process Control
• 4.10 Inspection and Testing
• 4.11 Inspection, Measuring, and Test Equipment
• 4.12 Inspection and Test Status
• 4.13 Control of Nonconforming Product
• 4.14 Corrective Action
• 4.15 Handling, Storage, Packaging, and Delivery
• 4.16 Quality Records
• 4.17 Internal Quality Audits
• 4.18 Training
• 4.19 Servicing
• 4.20 Statistical Techniques

Also see

• Weekly Feedback Blog
• ISO 9000 Survey Results
• Strategies to Succeed in Business
• Succeed with TQM
• Succeed in eCommerce
• Advance in Your Career

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Live Your Life as a Champion:

Take care of your health

Seek knowledge and gain skills

Do excellent work

Be valuable to others

Have utmost character

Be a Champion!