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Sample ISO 9000 Quality Policy Manual: Sec. 4.9 Process Control

by Ron Kurtus (updated 17 December 2022)

The following material is section 4.9 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.

For other sections, refer to the Manual Table of Contents

4.9 Process Control

In our company, we have numerous processes in the operation of the business and the manufacture of our goods. (By process we mean a systematic series of actions directed to some end or goal.)


We believe it is important for us to maintain control over these various processes and to document those processes. This is to make sure the product is made correctly and consistently.

We believe that effective process control will result in reduced costs by helping eliminate wasted effort and material due to making the product incorrectly or inconsistently. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.


Thus, it is the policy of this company to adhere to the ISO 9001 section 4.9 standard on Process Control, as follows.

4.9.1 General

To avoid inconsistencies, it is our policy to always identify and plan our production and installation processes that directly affect the quality of the goods we produce.

To avoid poor decisions, it is our policy to always ensure that these processes are carried out under controlled conditions by following Procedure 4.9.

Controlled conditions shall include the following:

Criteria for workmanship that shall be stipulated to the greatest practicable extent in written standards or by means of representative samples.

4.9.2 Special Processes

In our work there are some special processes, of which the results cannot be fully verified by subsequent inspection and testing of the product and where—for example—processing deficiencies may become apparent only after the product is in use.

Accordingly, continuous monitoring and/or compliance with documented procedures are required to ensure that the specified requirements are met. These processes shall be qualified and shall also comply with the requirements of 4.9.1. Records shall be maintained for qualified processes, equipment and personnel, as appropriate.

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