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Sample ISO 9000 Quality Policy Manual: Sec. 4.11 Inspection, Measuring, and Test Equipment

by Ron Kurtus (updated 17 December 2022)

The following material is section 4.11 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.

For other sections, refer to the Manual Table of Contents

4.11 Inspection, Measuring, and Test Equipment

In our company, we use equipment to inspect, measure and test parts, supplies and product.


We believe it is important for us to keep that equipment calibrated. This is to avoid the risk of faulty inspection.

We believe that effective inspection, measurement, and use of calibrated test equipment will result in reduced costs due to eliminating wasted effort and material due to faulty inspection. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.


Thus, in order for inspectors to know what to measure, it is the policy of this company to adhere to the ISO 9001 section 4.11 standard on Inspection, Measuring and Test Equipment and always state the required measurement accuracy in the design.

To demonstrate the conformance of product to the specified requirements and show that measurements are completely accurate, it is our policy to always control, calibrate, and maintain inspection, measuring, and test equipment. This is true whether the equipment is owned by us, on loan, or provided by the purchaser.

To make sure measurements are done correctly, it is our policy to always use equipment in a manner that ensures that measurement uncertainty is known and is consistent with the required measurement capability.

To make sure measurements are done correctly, it is also our policy to:

Where test hardware (e.g., jigs, fixtures, templates, patterns) or test software is used as suitable firms of inspection, they shall be checked to prove that they are capable of verifying the acceptability of product prior to release for use during production and installation and shall be rechecked at prescribed intervals.

It is our policy to establish the extent and frequency of such checks and shall maintain records as evidence of control (see section 4.16). Measurement design data shall be made available, when required by the purchaser or his representative, for verification that it is functionally adequate.

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