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Sample ISO 9000 Quality Policy Manual: Sec. 4.15 Handling, Storage, Packaging, and Delivery

by Ron Kurtus (updated 17 December 2022)

The following material is section 4.15 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.

For other sections, refer to the Manual Table of Contents

4.15 Handling, Storage, Packaging, and Delivery

In our company, we handle, store, package, and deliver numerous products.


We believe it is important to take care in handling, storing, packaging, and delivering product. This is to avoid the risk of damaged or lost goods.

We believe that effective handling, storage, packaging, and delivery will result in reduced costs by helping to eliminate damaged or lost goods and wasted effort and material in replacing those goods. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.


Thus, it is the policy of this company to adhere to the ISO 9001 section 4.15 standard on Handling, Storage, Packaging, and Delivery, as follows.

4.15.1 General

It is our policy to always use and maintain Procedure 4.15 for handling, storage, packaging, and delivery of product.

4.15.2 Handling

To ensure delivery of a product in the same condition we received it, it is our policy to always provide methods and means of handling that prevent damage or deterioration.

4.15.3 Storage

To prevent damage or deterioration of product, it is our policy to always provide secure storage areas or stock rooms pending use, or delivery. Appropriate methods for authorizing receipt and the dispatch to and from such areas shall be stipulated.

To detect deterioration, it is our policy to always assess the condition of product in stock at appropriate intervals.

4.15.4 Packaging

It is our policy to control packing, preservation, and marking processes (including materials used) to the extent necessary to ensure conformance to specified requirements and shall identify, preserve, and segregate all product from the time of receipt until the supplier's responsibility ceases.

4.15.5 Delivery

To assure an undamaged product is delivered, it is our policy to always arrange for the protection of the quality of product after final inspection and test.

It is also our policy, where contractually specified, to extend this protection to include deliver to destination.

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