SfC Home > Business > ISO 9000 >
Sample ISO 9000 Quality Policy Manual: Sec. 4.19 Servicing
by Ron Kurtus (updated 17 December 2022)
The following material is section 4.19 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.19 Servicing
In our company, the products we deliver may occasionally need servicing.
Rationale
We believe it is important to provide support for the products we sell. This is to avoid the risk of unhappy customers and product returns.
We believe that effective servicing of our products after delivery will result in reduced costs due to eliminating wasted effort and material. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
NOTE: Even when not stated in the contract, some form of product service is expected. When it goes beyond what is expected, the customer can be delighted.
Policy
Thus, in order to keep our customers satisfied, it is the policy of this company to follow the ISO 9001 section 4.19 standard on Servicing and always perform servicing that meets the specified requirements, where servicing is specified in the contract.
Where servicing is specified in the contract, we maintain our Procedure 4.19 for performing servicing and verifying that it meets the specified requirements.
Resources and references
Websites
ISO Online - International Organization for Standardization website
ISO 9000 References and Resources
Books
(Notice: The School for Champions may earn commissions from book purchases)
Students and researchers
The Web address of this page is:
www.school-for-champions.com/iso9000/
r419.htm
Please include it as a link on your website or as a reference in your report, document, or thesis.
Where are you now?
Sample Quality Manual: 4.19 Servicing