List of Topics

SfC Home > Business > ISO 9000 >

Sample Quality Policy Manual (Using the Rationale Approach)

by Ron Kurtus (updated 17 December 2022)

A Quality Policy Manual should state the goals and policies that a company or business has toward maintaining consistency and order within its various operations. Following the ISO 9000 standards format is useful because it gives a good viewpoint on important factors for typical company operations. It is also essential if the company wishes to gain ISO 9000 registration.

Including the reasons or rationale for the various policies is very useful in getting buy-in from workers and managers, as well as to allow for logical adjustments to the policies when conditions or beliefs change.

Questions you may have include:

This lesson will answer those questions.

Manual available as Web pages

The following Quality Policy Manual can be used as a sample of one following the rationale approach. It is by no means the only way to present company policies--and may not even be the best way--but it should give you an idea to help you develop your own policy manual.

You can look at the Manual section by section as Web pages.

Start with the Table of Contents.

You can also download the whole manual as a PDF file, but it is probably better to look at the Web version first to see if this manual is for you.

Manual available as PDF

The manual is 33 pages long and is in the PDF format, which is an industry standard for longer online documents.

Need reader

You need an Adobe Acrobat Reader to view the PDF document. Acrobat Reader may be downloaded for free from Adobe.

If you aren't sure whether you have the Reader, download the manual first and try to open it. If you don't succeed, you will probably need to download and install the Acrobat Reader.

Download Adobe Reader, if necessary.

Download manual

In most systems, you must download the manual to view it. In some systems you can simply view it. The file is 85 K in size, so it should not take too long to download or open.

Sample Quality Policy Manual - PDF

Since the manual is 33 pages long, you may want to print it out.

Using manual

This is a sample manual and has no guarantees--stated or implied. Feel free to use the manual as a guide or reference. Note that it is based on ISO 9000 version 1987. There are minor differences between that version and the latest, so you should take that into account, especially if you are seeking certification.

If you do use the material, I would appreciate knowing about it for the sake of reference. Also, feel free to make any comments or state opinions about the material.


A sample Quality Policy Manual, based on the ISO 9000 standards and using a rationale approach, is available for download.

Benefit your company with good business practices

Resources and references

Ron Kurtus' Credentials


ISO Online - International Organization for Standardization website

ISO Standards Translated in Plain English - Extensive listing

ISO 9000 Certification Information - Good listing of ISO 9000 resources

ISO 9000 References and Resources


(Notice: The School for Champions may earn commissions from book purchases)

Top-rated books on ISO 9000

Students and researchers

The Web address of this page is:

Please include it as a link on your website or as a reference in your report, document, or thesis.

Copyright © Restrictions

Where are you now?

School for Champions

ISO 9000 topics

Sample Quality Policy Manual

ISO 9000 topics

Improving business

Gaining ISO 9000 certification

Sample quality manual

Also see

Live Your Life as a Champion:

Take care of your health

Seek knowledge and gain skills

Do excellent work

Be valuable to others

Have utmost character

Be a Champion!

The School for Champions helps you become the type of person who can be called a Champion.