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Mini-Quiz: TQM Plan for Martin Marietta Electronics and Missile Group

by Ron Kurtus (27 May 2008)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What did the Martin Marietta management say in their commitment?

They were dedicated to the TQM concepts

They were committed to beat their competitors with lower prices

Quality depends on worker discipline

2. What was a method Martin Marietta used to improve their engineering processes?

They encouraged their engineers to work harder

They copied methods used by Japanese companies

They used concurrent engineering

3. What did Martin Marietta do for their suppliers?

They certified suppliers of excellence

They gave them extra money for implementing TQM

They eliminated deadlines and schedules

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.

If you satisfy your customers, you will succeed

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