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Mini-Quiz: Quality Improvement Report for State of Wisconsin

by Ron Kurtus (30 May 2008)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What did the Governor of Wisconsin have to say the quality approach to government?

He said that this approach would help overcome recent corruption accusations

He said the improvement program would be an improvement

He said that quality management stimulates people to strive for their best

2. What would be necessary before QI training and implementation is started?

Top management would need to buy into the program

Taxes would need to be raised to pay for the training

Verification that the methods actually work would be needed first

3. How did the state monitor its progress?

They surveyed taxpayers to see if they were satisfied

Various agencies submitted progress reports

The followed a strict schedule with milestones that must be met on time

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.

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Mini-Quiz: Quality Improvement Report for State of Wisconsin

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