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Mini-Quiz: Determining Training Return-on-Investment (ROI)

by Ron Kurtus (updated 14 March 2023)

Take this Mini-Quiz to check your understanding of the lesson material.

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1. Why should a company train their customers?

To make money by charging them for the training

So they will become good employees

So they will know how to effectively use the product

2. What is a hidden expense in sending a salesman to a week of training?

The salesman may then leave to go to a better job

Missed opportunities of sales during the training

Padding the expense account

3. What is a good measurable goal for management training?

Reduction in employee turnover

Increased obedience by workers

Manager shows up on time for meetings

If you got all three correct, you are on your way to becoming a Champion in Training Development. If you had problems, you had better look over the material again.

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Make yourself valuable to yourself and others.

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Where are you now?

School for Champions

Training topics

Mini-Quiz: Determining Training Return-on-Investment

Return-on-Investment in Training Workers

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Training topics

Initial considerations

• Education versus Training
• Training Goals and Outcomes
• Business Considerations in Training
• Training Process

Return-on-Investment (ROI)

• Determining Training ROI
• ROI in Training Workers

Delivering Training

• Types of Training Delivery
• Personal Delivery of Training
• Computer Delivery of Training

Training Applications

• Training Your Workers
• Training Your Customers

Also see

• Training Survey Results
• Succeed in e-Learning
• Succeed in TQM
• Advance in Your Career

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