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Mini-Quiz: Training Your Customers

by Ron Kurtus (revised 16 May 2001)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What is a major complaint after a customer buys a product?

He can't figure how to use or configure it

The product is discontinued

He had to pay retail price

2. Does the product training have to be in a class?

Yes, at least 3 days

No, a simple set of instructions often may suffice

Not if the person has a college degree

3. Is there a return-on-investment (ROI) for such training?

Yes, because there may be repeat business

No, it is a major waste of money

Only if the customer invests in company stock

If you got all three correct, you are on your way to becoming a Champion in Training Development. If you had problems, you had better look over the material again.

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Mini-Quiz: Training Your Customers

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