Mini-Quiz: Improve Your Listening Ability

1. Why bother repeating the person's name?

   It gets you to listen instead of immediately talkingThat is correct. You are getting to be a communication Champion. So the person will know who you are talking toSorry, not correct. Try another button. It will distract the person and keep him off guardGood try, but not right. Select another answer.

2. Why pause before picking up the phone?

   To make the person think you are real busyOops! Wrong answer. Re-read the question and try again. To see if it is a telemarketerSorry, not correct. Try another button. To prepare yourself to listenCorrect. You sure know your stuff.

3. What should you do if your attention drifts off in a conversation?

   Tell the person to get to the pointOops! Wrong answer. Re-read the question and try again. Admit you were having problems listeningThat is correct. You are getting to be a communication Champion. Just say, "Yes, yes. I know all that stuff."Good try, but not right. Select another answer.

Pick an answer to see instant feedback. Re-read the lesson if you miss one.