Understanding Total Quality Management (TQM)

(updated 21 November 2022)

Total Quality Management (TQM) is a philosophy of doing business that seeks to satisfy the customer, satisfy the supplier, and continuously improve the business processes.

There is a need for people who will champion the cause of improving the way business is done by effectively implementing TQM within a company. Your knowledge and skills in this area can help advance your career while improving your business.

Principles of TQM

Basic Principles of TQM

Satisfy Customers to Increase Business

Dealing with Customer Complaints

Everyone is Not a Customer in TQM

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Quality in Practice

Quality Goods From Suppliers

Inspection Methods to Fulfill Quality

Prevent Mistakes with Poka-Yoke

Variability Reduction in Manufacturing

Empowering Secretaries

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Also see

• ISO 9000
• Business
• Career
• Competition